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Shipping Policies

SHIPPING POLICY: 

What is the average shipping time?

Processing times for shipments are 1-3 business days. It takes an average of 5-21 business days for delivery of your purchase, depending on location.

For Pre Order items and limited drops shipping may take up to 15 days.

 How can I check the status of my order?

Once your order ships, you will receive an email with tracking information. 

What are the available payment options?

Hidden Hills Club accepts credit/debit cards only. No other payment options are facilitated.

Can I modify or cancel my order after it is placed?

Orders can be changed or modifed until an order is fullfilled. please email us at support@hiddenhills.club immedily

Can I change my shipping address?

You can change your shipping address in your account settings. Also, you can provide a different address at the time of check out. Once your order has been placed, you cannot modify your address.

We are not responsible for customers not inputting the correct information.

What if I get a damaged item or the wrong item?

Please carefully inspect your order promptly upon delivery. Should you receive a damaged or incorrect product, please contact our customer service support via support@hiddenhills.club. 

My shipment is lost or delayed? 

If a shipment goes 10 or more business days without carrier scans or movements, we can deem the shipment as lost and offer a replacement order or a refund.

What is your return policy?

We accept returns of products ordered from Hiddenhills.club within 30 days of receiving your order. You can exchange for a different product, return for store credit, or refund the original payment method. Email us at support@hiddenhills.club to initiate the return process.

If you purchased our product through another source, you will need to go directly to that source for any returns.