Shipping Policies

SHIPPING POLICY: 

What is the average shipping time?

Processing times for shipments are 1-3 business days. It takes an average of 5-21 business days for delivery of your purchase, depending on location.

For Pre Order items and limited drops shipping may take up to 15 days.

 How can I check the status of my order?

Once your order ships, you will receive an email with tracking information. 

What are the available payment options?

Hidden Hills Club accepts credit/debit cards only. No other payment options are facilitated.

Can I modify or cancel my order after it is placed?

Orders can be changed or modifed until an order is fullfilled. please email us at support@hiddenhills.club immedily

Can I change my shipping address?

You can change your shipping address in your account settings. Also, you can provide a different address at the time of check out. Once your order has been placed, you cannot modify your address.

What if I get a damaged item or the wrong item?

Please carefully inspect your order promptly upon delivery. Should you receive a damaged or incorrect product, please contact our customer service support via support@hiddenhills.club. 

My shipment is lost or delayed? 

If a shipment goes 10 or more business days without carrier scans or movements, we can deem the shipment as lost and offer a replacement order or a refund.

What is your return policy?

We accept returns of products ordered from Hiddenhills.club within 30 days of receiving your order. You can exchange for a different product, return for store credit, or refund the original payment method. Email us at support@hiddenhills.club to initiate the return process.

If you purchased our product through another source, you will need to go directly to that source for any returns.