What is the average shipping time?
Processing times for shipments are 1-3 business days. It takes an average of 5-21 business days for delivery of your purchase, depending on location.
For Pre Order items and limited drops shipping may take up to 15 days.
How can I check the status of my order?
Once your order ships, you will receive an email with tracking information.
What are the available payment options?
Hidden Hills Club accepts credit/debit cards only. No other payment options are facilitated.
Can I modify or cancel my order after it is placed?
Orders can be changed or modifed until an order is fullfilled. please email us at firstname.lastname@example.org immedily
Can I change my shipping address?
You can change your shipping address in your account settings. Also, you can provide a different address at the time of check out. Once your order has been placed, you cannot modify your address.
What if I get a damaged item or the wrong item?
Please carefully inspect your order promptly upon delivery. Should you receive a damaged or incorrect product, please contact our customer service support via email@example.com.
My shipment is lost or delayed?
If a shipment goes 10 or more business days without carrier scans or movements, we can deem the shipment as lost and offer a replacement order or a refund.
What is your return policy?
We accept returns of products ordered from Hiddenhills.club within 30 days of receiving your order. You can exchange for a different product, return for store credit, or refund the original payment method. Email us at firstname.lastname@example.org to initiate the return process.
If you purchased our product through another source, you will need to go directly to that source for any returns.